If you are currently experiencing a phone service outage…

Please complete the form below. Your information will be promptly forwarded to the DNC support team for immediate processing.

Phone Service Outage Support Form

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Your Name

First

Last

Business Name

Main Telephone Number

Please enter in 10 digit format (e.g. 0000000000)

Alternate Contact Number

Please enter in 10 digit format (e.g. 0000000000)

Please describe any recent events that may have led to the interruption of your phone service.

Here are some recent issues we need to be aware of: changes in Internet providers, vendors working in the telecom room, power issues, and so forth.

When did you notice the issue?

Is the issue affecting all phones?

If no, please list affected phones extensions

Please provide your Public IP address

From any computer in the office where the phones are located, please open a browser and visit https://www.whatismyip.com/. Then, provide the results shown next to "My Public IPv4".

Please list error message displaying on phone, if any

Anything else you would like to add?

For example, the phone started malfunctioning after the storm yesterday, which followed a brief power outage in the area.