Get I.T. Help Now
Request Helpdesk Support the Right Way:
Whether you’re new to our services or a returning customer, this is your go-to destination for seeking assistance online.
Step 1
Send us a request for support by using the form below.
Step 2
We’ll promptly follow up to confirm the details and outline the next steps.
Step 3
If necessary, we can dispatch our remote agent tand we’ll take care of the rest from there!
Before you proceed to create your Help Desk Ticket, consider these essential tips.
1. Priority level:
Let us know how urgent the problem is by telling us if it’s not very urgent, somewhat urgent, or really urgent. This helps us figure out which issues to tackle first. Remember, the times we promise to respond by are just estimates and we might actually get back to you sooner!
- Low: Has minimal impact to work. Will likely be addressed within a week or so. (Ex. Need larger display monitor)
- Medium: Has some work impact. Will likely be addressed within two days. (Ex. Need access to data analytics application
- High: Has multiple users significant work impact. Will likely be addressed within an hour, during work hours.
- Critical: Has significant team-wide work impact. Will be addressed immediately, 24/7. For outages and emergencies only.
4. Contact information:
Please share your contact information with us, including your name, email address, phone number, or any other preferred way you’d like us to get in touch. This ensures that our support team can reach out to you if they need more information or updates on the issue.
7. Additional context:
Don’t forget to mention any other details that could be important for understanding the issue. This might include recent changes you’ve made to your system, like updates or new installations, or any other factors that could be related to the problem. The more information we have, the better equipped our support team will be to help you out.
2. Relevant Information
Make sure to include details about the equipment with issue, like what kind of operating system you’re using, type of phone service, or any software involved, and specifics about your hardware. This info helps our support team figure out what might be causing the problem and how to fix it.
5. Reproduction steps:
If you’re able to recreate the problem every time, it’d be really helpful if you could give us detailed instructions on how to do it. That way, our support team can follow the same steps and see the issue for themselves, making it easier for them to figure out what’s going wrong and how to fix it.
3. Clear Description:
Provide a thorough explanation of what’s going wrong. Tell us about any error messages you’re seeing, and walk us through the exact steps you take when the issue occurs. If you’ve already tried to fix it yourself, let us know what you’ve done so far. This information will help us understand the problem better and find a solution faster.
6. Screenshots or logs:
If you have any screenshots, error logs, or other documents that could help us understand and fix the problem, please attach them using the “Attach Files” option when you submit your ticket. This extra information can make a big difference in how quickly our support team can get to the bottom of things and find a solution.